FAQ

Woah Tea FAQ

Subscription

I need to edit / cancel / pause my subscription? You can do that all through the account page by signing in at the top of the screen.
What payment types do you accept?
We accept VISA, Mastercard, American Express, Discover, Google Pay, Shop Pay, Apple Pay, and Woah Tea digital gift cards.

BUSINESS

Can I sell Woah Tea in my spa, cafe, hotel, or restaurant?
Absolutely! We'd love to partner with you. Please fill out our contact form to get started or reach out directly to ali@woahtea.com
Can I offer Woah Tea in my office for employees?
Lucky them! Yes, please reach out to us through our contact form.
Does Woah Tea offer a gifting service?
Yes, you can purchase gift items from our website and have them delivered directly to anyone. Our teas, accessories, and bundles make amazing gifts!
Does Woah Tea offer sponsorship possibilities?
Yes, please fill out our contact form to explore opportunities.

TEA

Where can I find the list of ingredients and allergens?
Ingredients are listed on every Product Page and also on the Tea Boxes.
Are your teas gluten-free?
Most of our teas are gluten-free, but please check the ingredient and allergen list carefully.
Do your teas contain sugar or artificial sweeteners?
No, our teas are unsweetened and free from artificial sweeteners.
Do your teas contain flavorings?
We use only 100% real ingredients, never artificial flavorings.
Are all your teas organic?
Most of our teas are organic, but we also offer high-quality non-organic options.

CAFFEINE

How much caffeine is in a cup of tea?
The average cup of caffeinated tea contains 37mg of caffeine, but this can vary.
Do your teas contain caffeine?
We offer both caffeinated and non-caffeinated teas.
Do you have caffeine-free teas?
Yes, we have a selection of caffeine-free teas.

STEEPING

How long do I need to steep my tea for?
On the back of every package is a steeping guide.
Can I brew loose leaf tea?
Yes, visit our Cheat Sheet for instructions.
How do I make matcha tea?
Visit our Cheat Sheet for instructions.

ORDERS

Why won't my order go through?
Check if you're on the correct site for your location. If issues persist, contact our Customer Support team.
Where is my order?
Check your shipping confirmation email for tracking information.
How do I return something?
Visit our Shipping & Returns page for instructions.
Can I exchange an order?
We gladly exchange unused products within 30 days. Contact us to request an exchange.

PARTNERSHIPS

I'm an influencer, how can I partner with Woah Tea?
We'd love to collaborate! Please email ali@woahtea.com
I'm a business owner, how can I partner with Woah Tea?
We offer various partnership opportunities. Please fill out our contact form to explore options.
Do you offer wholesale pricing for businesses?
Yes, please contact us for wholesale pricing and more information.

ACCOUNT & PAYMENT

I can't log in to my Woah Tea account! What should I do?
Click on ACCT, select "Forgot Password," and follow the password reset steps.
What payment types do you accept?
We accept VISA, Mastercard, American Express, Discover, Google Pay, Shop Pay, Apple Pay, and Woah Tea digital gift cards.